Create and modify knowledge-based articles for troubleshooting and Census mobile device applications and local accounts in Active Directory. Installed and used DeployStudio imaging software on Mac OS X Server to create and deploy dual-boot images for Apple computers. Provided support of the following applications: Microsoft Office Suite, Windows 98, 2000, Citrix and XP. For example, 12.6% of desktop support technician resumes contained desktop as a skill. Participate in special projects, such as movements of equipment, repairs and/or maintenance of network printers and personal computers. Repair, upgrade, troubleshoot hardware and software problems, and providing telephone support to users. Created BES (Blackberry Enterprise Server) accounts, and configure onto Blackberry devices. As a desktop engineer, you will assemble and install client desktop computers and assist the end-user in securing their … Configured software applications using Windows Software Configuration Center Management (SCCM). Supported hardware and software applications for communications clients. Report this job; Dice is the leading career destination for … Install and maintain computers and peripheral equipment, such as scanners, monitors, printers, copiers and projectors. Provided account management for employees needing password resets or needing initial start accounts. Rolled out and imaged new personal computers (PC) per ExxonMobil standards to support extraneous projects at the refinery. Maintain and Administer Microsoft SharePoint Server and Portal. Performed software upgrades such as applications/software programs, firmware, support utilities, and drivers on both Windows and Mac machines. Manage escalated tickets from HelpDesk using ClearVision plus ticketing system maintaining company SLA (Service Level Agreements). Composed new and edited existing documentation for software applications. Established network connectivity and PC hardware/software configuration. Managed computer supplies, hardware inventory and recycling, software licenses, software upgrades. Installed and configured various software applications and performed upgrades as needed. Created detailed project plan with in-depth instructions for each team member that resulted in completing project 24 hours ahead of schedule. Installed & configured Aruba brand wireless access points. Provided Blackberry Enterprise server License, Blackberry server support, & maintenance. Engage tracked and documentation of problems, closure of trouble tickets into Remedy ticketing system and escalate issue as needed. Provide technical assistance on WAN via face-to-face and telephone contact on both PC and Mac OS systems. Designed implementation and distribution system for quarterly software updates performed on these PCs. Below we've compiled a list of the most important skills for a desktop support technician. Add enterprise email addresses to blackberry!s using Blackberry Enterprise Server. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Conducted software installation on Dell desktop and laptop computers at Covenant Medical Hospitals. Perform installation and configuration of HP Thin Clients, Laptops, Desktops, and SMART boards. Manage user and computer accounts, password resets, domain administrator groups, and group policies in Active Directory. Performed wide-area network monitoring to all computers, printers, and VoIP phones on the network. Administered active directory for computers and user accounts on multiple enclaves. Provided end user support/training for newly installed applications and operating system. Provide enterprise level support (remote and desk side) of users/customers in accordance with S.L.A. Manage and Maintain DNS, DHCP, NIS, Systems Monitoring and performance. Install and configured WINS Server, DNS Server, and DHCP Server. Verify that all computer system functions are properly validated and documented. Troubleshooted/resolved user's hardware/Software issues. Respond to assignments from PC Help Desk staff at main Cheyenne location in a timely and professional manner. Provided Customer Service/End user support. Password Show. Conducted computer diagnostics on users' computers to investigate and resolve desktop issues and provide technical assistance and support. Sign in. Lead position desktop support in a Linux, Novel and Windows environment for 250 employees. Resolved technical problems for field offices using Citrix Management console. Used Active Directory to administrator management operations such as user creation, account maintenance, and password resets. Perform post-resolution follow-up to warranty repairs. Utilized Active Directory to manage and authenticate user accounts. Provide system setups, moves, re-images, software upgrades, software installs and all other desktop and workstation related upgrades. Resolved hardware/software issues by ensuring timely resolution according to approved Service Level Agreements (SLA). Resolve technical issues surrounding Windows XP, Windows 7 Professional, MS Office, e-mail, Internet connections and hardware/peripheral. Utilized SCCM, Exchange, Active Directory, Group Policy and all versions of Windows. Providing 2nd line support for incident and … Inventory and management of assets; software upgrades including Microsoft Outlook. Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner. Work on changing stores from DSL to MPLS including changing DHCP to static IP address according to company scheme. Performed backup and restoration of file server, DNS and ADS on a scheduled basis. Lead a team of technicians in migrating computers from Windows XP to Windows 7, both on-site and remotely. Configure all thin clients, computers, hand scanners, and printers for store use. Exceeded service expectations consistently by minimizing end users downtime. Provide advanced support of applications such as Lotus Notes 4.5/R5/6.5, Office 2000, Palm Desktop, and plant specific applications. We analyzed 16,160 Desktop Support Technician resumes to identify the skills, responsibillities, and achievements that hiring managers want to see. Answered incoming calls providing good customer service and communicating it to dispatched technicians. Implement business continuity and disaster recovery plans for critical systems. Diagnose and troubleshoot hardware/software issues in a hospital environment. 20% Providing technical, operations support, problem determination, and problem resolution to systems, printers, and peripheral hardware in a Windows Active Directory environment 20% Log requests, status of requests in support tracking system 20% Provide phone and remote control support to field … Diagnose and rectify desktop issues escalated from desktop administrators. Installed, configured and troubleshot Servers include(Active Directory, ISA, DHCP, Exchange). Support IOS and Android tablets and phones. Managed deployment and software management through Altiris and Active Directory. Maintained and updated anti-virus software via Symantec Endpoint Protection. Installed, repaired, and provided preventive maintenance of PC and laptop equipment, mobile equipment, networking and applications. Configure Wireless router and setup basic switch configurations i.e. Served as a second level support point of contact for Desktop or Network system inquiries and issues. Provide Hardware and Software installation, configuration and troubleshooting support for personal computers in a DoD classroom and office environment. Advanced critical security controls by cross referencing hardware and software inventory with asset management reports. Provide BlackBerry Enterprise Server support for 60+ VIP users over two network classifications. Drive mapping, network printers, data transfer, effective use of company tools used for troubleshooting and repairing user issues. Prevented loss of productivity by participating in our network refresh by replacing end-of-life Cisco switches. Perform Move, Add Changes and Installation of software applications, desktops, laptops, printers and VoIP phones. Assist in providing training and written procedures for the use and operation of personal computers and peripherals. Handled calls from technicians to provide technical assistance and support with system installation and maintenance. Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple company locations. Assisted with organizational office moves and technical refresh of hardware/software in those locations. The Desktop Support Technician Resume gives a list of the following core duties – formatting and installing desktop and laptop applications and networking systems; coordinating with vendors to solve issues; troubleshooting domains, software accounts, and user accounts; testing and troubleshooting network connectivity issues for a local and remote computer or devices. Network hardware, and software support and excellent customer service to all computers and peripheral equipment throughout campus! 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