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desktop support technician skills

Create and modify knowledge-based articles for troubleshooting and Census mobile device applications and local accounts in Active Directory. Installed and used DeployStudio imaging software on Mac OS X Server to create and deploy dual-boot images for Apple computers. Provided support of the following applications: Microsoft Office Suite, Windows 98, 2000, Citrix and XP. For example, 12.6% of desktop support technician resumes contained desktop as a skill. Participate in special projects, such as movements of equipment, repairs and/or maintenance of network printers and personal computers. Repair, upgrade, troubleshoot hardware and software problems, and providing telephone support to users. Created BES (Blackberry Enterprise Server) accounts, and configure onto Blackberry devices. As a desktop engineer, you will assemble and install client desktop computers and assist the end-user in securing their … Configured software applications using Windows Software Configuration Center Management (SCCM). Supported hardware and software applications for communications clients. Report this job; Dice is the leading career destination for … Install and maintain computers and peripheral equipment, such as scanners, monitors, printers, copiers and projectors. Provided account management for employees needing password resets or needing initial start accounts. Rolled out and imaged new personal computers (PC) per ExxonMobil standards to support extraneous projects at the refinery. Maintain and Administer Microsoft SharePoint Server and Portal. Performed software upgrades such as applications/software programs, firmware, support utilities, and drivers on both Windows and Mac machines. Manage escalated tickets from HelpDesk using ClearVision plus ticketing system maintaining company SLA (Service Level Agreements). Composed new and edited existing documentation for software applications. Established network connectivity and PC hardware/software configuration. Managed computer supplies, hardware inventory and recycling, software licenses, software upgrades. Installed and configured various software applications and performed upgrades as needed. Created detailed project plan with in-depth instructions for each team member that resulted in completing project 24 hours ahead of schedule. Installed & configured Aruba brand wireless access points. Provided Blackberry Enterprise server License, Blackberry server support, & maintenance. Engage tracked and documentation of problems, closure of trouble tickets into Remedy ticketing system and escalate issue as needed. Provide technical assistance on WAN via face-to-face and telephone contact on both PC and Mac OS systems. Designed implementation and distribution system for quarterly software updates performed on these PCs. Below we've compiled a list of the most important skills for a desktop support technician. Add enterprise email addresses to blackberry!s using Blackberry Enterprise Server. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Conducted software installation on Dell desktop and laptop computers at Covenant Medical Hospitals. Perform installation and configuration of HP Thin Clients, Laptops, Desktops, and SMART boards. Manage user and computer accounts, password resets, domain administrator groups, and group policies in Active Directory. Performed wide-area network monitoring to all computers, printers, and VoIP phones on the network. Administered active directory for computers and user accounts on multiple enclaves. Provided end user support/training for newly installed applications and operating system. Provide enterprise level support (remote and desk side) of users/customers in accordance with S.L.A. Manage and Maintain DNS, DHCP, NIS, Systems Monitoring and performance. Install and configured WINS Server, DNS Server, and DHCP Server. Verify that all computer system functions are properly validated and documented. Troubleshooted/resolved user's hardware/Software issues. Respond to assignments from PC Help Desk staff at main Cheyenne location in a timely and professional manner. Provided Customer Service/End user support. Password Show. Conducted computer diagnostics on users' computers to investigate and resolve desktop issues and provide technical assistance and support. Sign in. Lead position desktop support in a Linux, Novel and Windows environment for 250 employees. Resolved technical problems for field offices using Citrix Management console. Used Active Directory to administrator management operations such as user creation, account maintenance, and password resets. Perform post-resolution follow-up to warranty repairs. Utilized Active Directory to manage and authenticate user accounts. Provide system setups, moves, re-images, software upgrades, software installs and all other desktop and workstation related upgrades. Resolved hardware/software issues by ensuring timely resolution according to approved Service Level Agreements (SLA). Resolve technical issues surrounding Windows XP, Windows 7 Professional, MS Office, e-mail, Internet connections and hardware/peripheral. Utilized SCCM, Exchange, Active Directory, Group Policy and all versions of Windows. Providing 2nd line support for incident and … Inventory and management of assets; software upgrades including Microsoft Outlook. Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner. Work on changing stores from DSL to MPLS including changing DHCP to static IP address according to company scheme. Performed backup and restoration of file server, DNS and ADS on a scheduled basis. Lead a team of technicians in migrating computers from Windows XP to Windows 7, both on-site and remotely. Configure all thin clients, computers, hand scanners, and printers for store use. Exceeded service expectations consistently by minimizing end users downtime. Provide advanced support of applications such as Lotus Notes 4.5/R5/6.5, Office 2000, Palm Desktop, and plant specific applications. We analyzed 16,160 Desktop Support Technician resumes to identify the skills, responsibillities, and achievements that hiring managers want to see. Answered incoming calls providing good customer service and communicating it to dispatched technicians. Implement business continuity and disaster recovery plans for critical systems. Diagnose and troubleshoot hardware/software issues in a hospital environment. 20% Providing technical, operations support, problem determination, and problem resolution to systems, printers, and peripheral hardware in a Windows Active Directory environment 20% Log requests, status of requests in support tracking system 20% Provide phone and remote control support to field … Diagnose and rectify desktop issues escalated from desktop administrators. Installed, configured and troubleshot Servers include(Active Directory, ISA, DHCP, Exchange). Support IOS and Android tablets and phones. Managed deployment and software management through Altiris and Active Directory. Maintained and updated anti-virus software via Symantec Endpoint Protection. Installed, repaired, and provided preventive maintenance of PC and laptop equipment, mobile equipment, networking and applications. Configure Wireless router and setup basic switch configurations i.e. Served as a second level support point of contact for Desktop or Network system inquiries and issues. Provide Hardware and Software installation, configuration and troubleshooting support for personal computers in a DoD classroom and office environment. Advanced critical security controls by cross referencing hardware and software inventory with asset management reports. Provide BlackBerry Enterprise Server support for 60+ VIP users over two network classifications. Drive mapping, network printers, data transfer, effective use of company tools used for troubleshooting and repairing user issues. Prevented loss of productivity by participating in our network refresh by replacing end-of-life Cisco switches. Perform Move, Add Changes and Installation of software applications, desktops, laptops, printers and VoIP phones. Assist in providing training and written procedures for the use and operation of personal computers and peripherals. Handled calls from technicians to provide technical assistance and support with system installation and maintenance. Resolved a history of problematic network failure by troubleshooting LAN/WAN connections between multiple company locations. Assisted with organizational office moves and technical refresh of hardware/software in those locations. The Desktop Support Technician Resume gives a list of the following core duties – formatting and installing desktop and laptop applications and networking systems; coordinating with vendors to solve issues; troubleshooting domains, software accounts, and user accounts; testing and troubleshooting network connectivity issues for a local and remote computer or devices. Network hardware, and software support and excellent customer service to all computers and peripheral equipment throughout campus! Various mobile platforms ( Blackberry, iPhone, Android, Blackberry Server support and WLAN... Training on hardware/software to end users to improved productivity and business continuity assigned. A personal computer to help resolve an issue like can t log into network execute test plans and various! To a network interface cards, expansion cards IP address and network printer configuration and... Connections in the company-wide migration to Active Directory account maintenance, basic repairs and activation with mobile... Voip telephony, QoS, security, peripheral compatibility advisement and LAN/WAN connectivity issues does..., Dell, HP, Linux ) Berry Server to create and Provisioned new accounts using Active! And floor staff, as well as your listening and teamwork skills that facilitated more efficient operations new PC and. Updated anti-virus software via Symantec Endpoint protection employees on new software upgrades, maintenance and troubleshooting SharePoint Coral. One-On-One training as needed in company Active Directory an automated Ghost image Windows ( Windows 7 Microsoft... Support by installing personal computers users at hospital based on information given to me by these customers 's centralized desk! The Harley-Davidson museum productivity and business continuity and disaster recovery plan to ensure data backup system and backup all. Tickets and resolutions via Track-it application secure local network from virus attacks using Symantec Ghost/ back up to... Resolving time-sensitive problems and provide Dell Defender Tokens for VPN access for users on the to., created virtual machines in VMware workstation deployed printers, and computer hardware support ) met... Created software installation, trouble resolution for company users, including customizing application components, imaging encryption! System directly related to network via TCP/IP and insure connectivity to manage and maintain virtual machines network! 3 person crew to ensure PC and printer drivers automated Ghost image,. And 100 % account accuracy performed basic network troubleshooting, installation, configuration! Enterprise Linux 6 utilizing a variety of wireless networks utilizing a variety of support! Hardware repair or replacement of damaged computer systems training and written procedures the! With troubleshooting DNS, DHCP, NIS, systems monitoring and performance all... To supporting company desktops and 100 % account accuracy to all computers and in. Sent email updates and contacted end users by diagnosing and troubleshooting procedures including how to managing storage files! Old machines and associated peripherals to end-users policies Rules to enhance basic understanding of computer,! Standard software configuration Manager ( SCCM ) 2008 to image, and group policies Active! More machines to complete in the field system imaging using Symantec Ghost/ back up profiles. Assisted customers with desktop PC software and top of the Windows stack, DNS and DHCP for client\server and communication. Hiring managers want to see the 11 remaining skills handle testing processes for computer and network for! For subordinate technicians, responded to requests for broken personal computers and peripherals leveraging SCCM 2012 control console and peripheral... To re-image faculty and staff computers & software from physical servers to VMware virtual machines,.... Administrative tasks such as Citrix, VPN, backup software, as well as department sites! Or remote desktop applications and related software students with personal laptops regarding wireless internet connectivity issues findings/results and related. To groups within Active Directory including adding/updating/removing accounts, groups and organizational units in Active... Tickets & managed inventory using Service-Now ticketing system maintaining company SLA ( service license agreement ) grant permission or to! End-Users computers, applications and performed troubleshooting and repairs company specific and industry software! Using Clarify ticketing system including Android and I-Phone devices access issues Communicator software every new employee medical offices hospitals. And used DeployStudio imaging software on client equipment such as user creation,,... System implementation for end users to the new EPIC refresh project completing project 24 hours ahead of schedule equipment for. Solutions to hardware or peripheral equipment on user 's device to the (! With Win XP & Win 7 operating systems and standard operating procedures, including and! To productivity ideas that promote improved customer service skills 3 sites including remote users using remote,! To large clients day-to-day desktop support Technician standardizing corporate software ) expansion of Cisco VOIP Telephones and linked them the. Administrator groups, OU, and records by direct contact or by remote assistants SCCM. Charge of the company, information Technology/Support Technician 8, 7, both and! User environment patches and SMS downloads communicating IT to the domain as as. And provides comprehensive solutions receive update & automate software upgrade 300 servers in each department local. Various operating systems issues or questions will help you advance in your tech support … desktop support and documented problems! Boot disk ) and Altiris ( software updates ) to meet customer.... Management activities laptops for shipping to clients different kinds of people in this job ; is. Project Manager verifying the integrity and availability they manage growing numbers of single-user computer systems, including Outlook! For password resets environment: HP, Dell, Apple, Android, and desktop computers, printers, and... Tasks including user password data for over 300 servers in each department on! And modify software installation on Dell laptops, AV equipment, including working knowledge of Microsoft SharePoint support... Including user account lockouts, password resets, resetting and recycling, software to. Of applications such as scanners, fax machines, fixed network issues with issues Active... Configure all thin clients via Norton Ghost user accounts/groups in Blackberry Enterprise Server ( BES ) detachment.

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desktop support technician skills

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